Concierge Services
As the role of Concierge primarily focuses on customer service, we strive to provide our clients with personnel who offer great assistance in a friendly and professional manner. As the concierge is usually the first point of contact, we understand the importance of Concierge Staff being trained in effective communication, customer service and understanding all of their extensive duties.
Concierge services include;
Access Control
Maintain safety of premises and personnel
Maintain Daily Occurrence Book (DOB)
Maintain the Move in and Notice Diary (MIND)
Produce weekly Concierge Report (CR)
Maintain Key Log
Maintain Parcel Log
Assisting Residents
Booking Taxis
Providing local knowledge to residents
Making reservations for residents
Referring residents to cleaning services
Assisting residents with luggage
Opening doors
Calling the lifts
